Terms of Service

Last updated: 1st January 2026

Introduction

Welcome to LunarExpert AG. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms and our Privacy Policy.

Company Information

Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services. These Terms apply to all visitors, users, and others who access or use our services.

Description of Services

LunarExpert provides expert consultation and guidance services for online exam proctoring software solutions. Our services include but are not limited to:

• Software evaluation and comparison services
• Implementation guidance and support
• Compliance and security consulting
• Training and educational services
• Performance optimisation recommendations

User Obligations

When using our website and services, you agree to:

• Provide accurate and truthful information when contacting us or engaging our services
• Use our services only for lawful purposes and in accordance with these Terms
• Not attempt to gain unauthorised access to our systems or networks
• Not use our services to transmit harmful, offensive, or illegal content
• Respect the intellectual property rights of LunarExpert and third parties
• Comply with all applicable laws and regulations in your jurisdiction

Intellectual Property

All content, materials, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, images, software, and methodologies, are the property of LunarExpert or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Service Agreements

Specific consulting and service engagements will be governed by separate service agreements that will include detailed terms regarding scope, deliverables, timelines, and payment terms. These Terms serve as the general framework, whilst individual service agreements will contain project-specific provisions.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Payment Terms

Payment terms for our services will be specified in individual service agreements. Generally, payments are due within 30 days of invoice date unless otherwise agreed. All prices are exclusive of applicable taxes, which will be added as required by law. Late payments may incur interest charges as permitted by German law.

Limitation of Liability

To the maximum extent permitted by law, LunarExpert's liability for any claims arising from or related to our services shall be limited to the amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

Disclaimers

Our services are provided on an "as is" and "as available" basis. Whilst we strive to provide accurate and helpful guidance, we make no warranties or representations about the accuracy, completeness, or suitability of our advice for your specific circumstances. You acknowledge that the implementation of any recommendations is at your own risk and discretion.

Indemnification

You agree to indemnify, defend, and hold harmless LunarExpert, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of our services or your violation of these Terms.

Governing Law

These Terms and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of Germany. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Dortmund, Germany, unless mandatory consumer protection laws require otherwise.

Termination

We reserve the right to terminate or suspend your access to our website and services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms. Upon termination, your right to use our services will cease immediately, but the provisions of these Terms that by their nature should survive termination will remain in effect.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the "last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and LunarExpert regarding the use of our website and services, and supersede all prior or contemporaneous communications and proposals.

Contact Information

If you have any questions about these Terms, please contact us:

These Terms of Service are effective as of the date stated above and apply to all users of LunarExpert's website and services.